Job Description
About the job Service Manager_European
Date Posted: 9th May 2024
Position: Service Manager
Job Location: Sharjah UAE
Nationality: European
Exp: min 10-15 years
Industry: industrial refrigeration
Job Description:
- Under general direction, lead, develop and coach Service Engineers to ensure that delivery execution is achieved for existing dedicated customer portfolio.
- Hybrid service sales and spare parts role (50% execution - 50 % sales).
- Expected to work closely with marketing and sales engineering
- Conduct site inspections & meet with customers as needed.
- Provide technical and non-technical customer support and training to ensure best-in-class customer experience.
- Prepares and delivers clear performance expectations, performance reviews and development plans for Service Engineers
- Ensure service sales growth is maximized within existing dedicated customer portfolio through expanding the depth and breadth of offerings by using the applicable service sales process & tools
- Improve towards a best-in-class service product portfolio by giving proactive feedback about local customer expectations to divisional platforms to become together more competitive and enhance the portfolio.
- Take decisions and set, align, and manage targets, processes, standards, methods, and tools on each country level in own area of responsibility in alignment with the respective Area Managers.
- Develop the Service business by product implementation, market development and actions that improve customer loyalty and satisfaction
- Builds and manages long-term relationships with customers. Focal point of contact for customers' facility manager. Build partnering relationships with end-users
- Driving each country's service activities, allocating and prioritizing resources for the implementation of country and divisional Service strategic initiatives.
- Actively monitor market and competition trends and feedback performance of current product portfolio
Requirements:
- Technical Education within engineering is essential, preferably within industrial refrigeration or Mechanical.
- Demonstrable track record within an industrial refrigeration environment.
- A technical understanding of ammonia / freon / CO2 compressors in refrigeration systems is essential.
- Broad knowledge of refrigeration industry and service products & work experience within management of a service organization.
- Deep practical know-how of sales and service process organization methods and tools.
- Strong customer focus with the ability to create and develop customer relationships.
- Experience in an operational capacity within a customer-oriented environment.
- Front line service sales and spare parts experience in operational context.
- Good interpersonal communication skills, including ability to influence.
- Strong financial understanding.
- Enables teamwork, engagement, and involvement.
- Drives local accountability and results.
- Ability to influence and communicate at various levels, both internally and externally.
- Analytical and process orientated.
- Experience and ability to demonstrate a working knowledge of back-office processes to deliver customer satisfaction.
- Ability to deal with warranties & products.
- Experience within MENA market along with clients knowledge are preferable.
- Able to frequently travel without visa restrictions within MENA region is a must.
Salary AED 40,000 - 45000 + Family Benefits
Job Details
- Job Location
- Sharjah United Arab Emirates
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified