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About the business area
GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.
We are actively seeking an ambitious professional to join our Group Business Service team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
In this role, your key responsibilities include:
- Analyse functional and technical specification documents, perform system designing, coding and programming tasks and conduct unit testing to ensure delivery of technology applications in line with business requirements. Conduct source code management in line with the Bank’s Code Management Process to ensure source code is securely stored and available for re-deployment and enhancement.
- Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional/technical specification documents to ensure software delivery will be in line with business requirements.
- Provide application support by analysing issues and providing resolution, conduct periodic IT check/troubleshooting, implementation of patches and extend guidance to end users in order to facilitate Banking operation smooth and to minimise downtime. Coordinate for testing fixes to ensure that the fix provided is aligned with the problem and to ensure a solution has been provided prior to handling the solution to the business users.
- Analyse functional and technical specification documents to understand business requirements, plan and prepare test scripts and execute software testing to ensure all required scenarios are tested, test results are in conformity with business requirements without any defects and fit for production deployment in line with business/technical requirements.
- Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
- Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank’s standards.
- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.
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