● Sales Order Collection
● Inspection of incoming orders, letters of credit and contracts
● Sales order creation in ERP
● Information to production site
● Order Confirmation / Acknowledgement of receipt sending to customer
● Customer invoicing/Issue of Credit and debit notes
● Input Freight Order in SAP / confirmation freight Service in SAP / Freight invoice matching
● Freight Price Negotiation and communication to Sales Team
● Contact freight company to confirm Freight Order booking
● Haulier Selection
● Haulier Creation in SAP
● Freight Lead Time Definition / Lead Time Set Up in SAP and communication to SM
● Mailing to customers
● Custom clearance docs
● Certificate of analysis generation and communication to customer
● Preparation of Long term supplier declaration
● Customer creation in SAP
● Credit Management in Coordination with Finance Department
● Consignment stock handling
● Customer Claims management
● Logistic crises communication from and to customer
● Account reconciliation
● Full support for all monthly and annual financial tasks
● Further work and tasks in the processing of customer orders and support in other work in sales
Education, Background, Level of Experience:
Education: Professional education as industrial clerk in comparable company / role
Experience: Preferably 2 years in a similar position (customer service, inside sales)
Technical Skills: SAP, Google Office Suite, customs handling, transport (road and container)
Personal Skills: Independent way of working, analytical skills, team-player, excellent
Communication Skills: Interpersonal skills, problem-solving, can work under pressure
Language: English, (French and Arabic and added adv, but not compulsory)
Calderys, a world leader in Monolithic Refractories, provides customised and innovative solutions from our 36 plants along with end-to-end value-added services to all industries with extreme temperatures and working conditions. Being an international company, we offer our employees a world of opportunities in our various locations in 33 countries. More than 6000 employees at Calderys put to work 100 years of refractory expertise to foster a positive impact with all our stakeholders. Every day they build the future of our company through teamwork , customer orientation , and proactive mindset. We are a company where performance is recognized and learning is promoted; an environment where you can grow and fulfil your potential; a workplace where every day is a new day and it is NEVER BORING!
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