Senior Customer Experience Design Manager

Job Title:Senior Customer Experience Design Manager

Location: Middle East

Package: $8,000 - $11,500 per month, plus family package, plus benefits

I'm currently supporting a global hospitality group, based in the Middle East, with their search for aSenior Customer Experience Design Manager.

The group are one of the pioneering brands, globally, when it comes to luxury hospitality - and this has been recognised through numerous regional, continential, & global awards.

They are now in the process of building a whole new segment of the business, which will focus on everything Product, Design, & Development.

The role will be reporting directly into the Senior Catering Operations & Performance Manager and in short you'll ultimately be responsible for contributing to translating the company's vision into tangible and implementable product and service concepts across onboard and ground / lounge product and service areas. Research and create products and services that reflect brand values, and that provide a more personalized and integrated customer journey. Additionally, implement continuous improvement plans that safeguards the company's continuous commitment to enhanced customer experience.

What we need:

• Min. Bachelor’s Degree or Equivalent
• 10+ years of experience in translating brand vision into tangible and implementable product & service concept at major international airline.
• Proven experience of Customer Experience Design at a major international airline.
• Advanced level of understanding of hospitality process, procedures & standards.
• Advanced understanding of F&B and onboard services.
• Experience developing inspirational, elegant and successful products for airlines, hotels and other hospitality companies.
• Advanced level of understand of customer experience & customer journeys.
• Excellent ability to communicate and translate vision into concepts & contexts.