Specialist, Service Delivery (Networks)

Entity: Aga Khan University

Location: Karachi

Introduction to the Aga Khan University: 

Chartered in 1983, Aga Khan University (AKU) is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact and access; and AKU is a model of academic excellence and an agent of social change.

Job Role / Responsibilities:Reporting to the Manager, Information Technology you will be responsible to support our enterprise Network Infrastructure Operations. You should possess technical hands-on skills for maintaining Network Connectivity Services uptime for all AKU Campus, Domestic and International. The skills to support such complex topologies will be essential for this evolving role. You will also be required to work closely with multiple client/customers, vendors, partners, technical account managers to achieve the desired results. Specifically, you will be responsible for;

• ensuring independent completion of network operational calls and resolution of network connectivity issues for users at all AKU Campuses, Secondary Hospitals, remote clients, domestic and international connectivity
• deploying, managing and monitoring of Network Components Architecture throughout AKU Campuses for enhancement of Network Infrastructure.
• design and implementing complex projects for data centres and campuses applying subject level expertise  
• creating high-level documentation assisting in troubleshooting and upgrade of networks
• improving capacity and developing working pattern and knowledge of functioning team and area.

Eligibility Criteria / Requirements:

You should have:

• a Bachelor’s Degree in Computer Science/Engineering
• CCNA qualifications (candidate with CCNP training will be preferred)
• minimum 5 years relevant experience in the field of IT Network Infrastructure, preferably in large scale enterprise IP networks
• hands-on experience on Switches, Routers and Firewalls of different vendors
• expert knowledge and hands-on experience of networking protocols and technologies in LAN, WAN and security
• knowledge in handling large scale enterprise level IP networks with know-how of current industry trends
• expert level knowledge of latest technical trends in the field of data-center networking, Network Monitoring, Network and Internet security 
• the ability and experience of wireless networking will be preferred
• sound knowledge of various Microsoft and open source operating systems
• excellent technical, managerial, analytical, interpersonal and organization skills
• the ability to communicate in an understandable, polite and friendly manner, both written and verbal
• the capability to work well with others, as well as independently.
• strong organizational skills and ability to multi-task in a business environment
• the ability to establish and maintain effective relationships with co-workers and customers to gain their trust and respect
• the capability to professionally deal with difficult people or situations
• the capacity pick up technical concepts quickly and can learn new skills and knowledge.