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Customer Service Representative

13 days ago 2024/07/19
1-5 years of experience

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Job Description

  • Understand the demand of consumers to provide timely service and solutions.
  • Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
  • Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
  • Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
  • Interact with the senior management to understand updated organizational policies and new products.
  • Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

  • Previous association with a company in the role of a customer service executive or representative.
  • Adept in using customer relationship management software to offer the best client services.
  • Good listening skills with fluent communication to address all concerns and doubts of the customers.
  • Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
  • Good time management and organizational skills that contribute to a rise in overall productivity.
  • Fluent in operating the latest computer software and online tools.

Job Details

Job Location
Kuwait
Company Industry
Retail & Wholesale
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 1 Max: 5
Degree
High school or equivalent
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