Executive Housekeeper

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.

About the role

Our Executive Housekeeper manages the employees of the Housekeeping Department.  Interviews, trains and schedules the team.  Conducts performance evaluations and disciplines when needed.  Ensures communications and follow-up on issues, guest requests or special requirements.

What you will do

• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.  Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day.

  
  

• Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.

  
  

• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs.

  
  

• Assures the financial goals of the department are being met. Monitors and controls labour expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. 

  
  

• Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories.  Recommends appropriate actions passed on results of inventory.  Assures that equipment is properly maintained.  Prepares annual budget for labour and operating expense. Proposes items to be included in annual Capital Plan.

  
  

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What you bring

• A minimum of 2 years’ experience in a managerial role.

  
  

• Excellent verbal communication skills in both Arabic and English Languages

  
  

• Strong organizational and leadership skills.

  
  

• Knowledge of safety protocols, sanitation standards, and relevant regulations.

  
  

• Excellent problem-solving skills.

  
  

• Excellent communication and interpersonal skills.

  
  

• Ability to multi-task and work in a fast-paced environment.

  
  

• Attention to details.

  
  

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package

  
  

• Excellent Training and Development opportunities

  
  

• Complimentary Dry Cleaning for Employee Uniforms

  
  

• Complimentary Employee Meals

  
  

Schedule & Hours:

• Full time Job.