Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon’s flywheel.
The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon’s flywheel by improving customer experience and enabling our Selling Partners (SPs) to grow their business with Amazon. RBS provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.
RBS is looking for a Senior Program Manager to lead the Brand Owner and Selling Partner engagements related to the world wide ‘Title Quality improvement’ program. Product Titles are a key component aiding customers to discover and compare products in search and quickly understand key attributes at a glance before making their purchase decision. Title is also a key element for Brand Owners and Selling partners (SP) to include the right product details to catch customer attention and differentiate their product from competition. This role will be responsible for a) understanding and incorporating Voice of Brands in the title quality improvements we make b) build the right mechanisms to educate and engage SPs c) identify and influence upstream process and policy changes required for the long term success and sustainability of this quality improvement. This role will be at the center of collaboration between multiple world wide teams in imagining/re-imagining the title experience for customers and selling partners.
Key job responsibilities
Our catalog is an essential part of the consumer experience and can fundamentally influence the way customers shop on Amazon as well as shape their perception of Amazon. As a Senior Program Manager - Brand engagement, Product Titles, you will
* Think Big and own vision and definition for the selling partner facing program and its expansion.
* Disambiguate the problem space and size the problem and opportunity for RBS
* Be responsible for end-to-end business strategy, goal setting, program management, review and collaboration mechanisms.
* Establish listening mechanisms to understand Brand owner and selling partner needs wrt Product Titles and convert them into actionable problem statements.
* Break down ambiguous problems into clear abstract use cases and solution workflows for Tech and Product teams.
* Be responsible for end to end program management with multiple parallel tasks.
* Establish accountability with partner teams and influence them without authority on a common goal.
* Identify risks and develop strategies to mitigate them.
* Be responsible for reporting and review mechanisms and communication to Leadership (Flash updates, WBR, QBR, Deep dives)
To be successful in this role, you should be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels. You will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). You will be data-driven and demonstrate good judgment in how and when to escalate (without damaging relationships). Representing the voice of the brands/selling partners, you will be an evangelist for the program vision, maintaining support for your cause, keeping engineering teams energized and excited, and driving your product roadmap at all levels. You will be very comfortable with written communication skills and a proven track record of delivering projects from concept to launch.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Basic knowledge of ML model based tech solutions
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Hands on experience of working with ML model based tech solutions for large scale problems
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