Cargo Agent (MAA)

JOB PURPOSE

Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.

JOB ACCOUNTABILITIES 

1. Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including adherence to load plan and ensuring all safety and operational procedures are adhered to.
2. Monitor GHA ramp activities on both inbound and outbound flights to ensure load reconciliation as per the CPM / GOI, and correct handling of shipments requiring special attention – AVI / HUM / PER / VAL etc.
3. Monitor import cargo receipt and breakdown; resolving any related issues in a timely manner.
4. Prepare load plans for outbound flights ensuring optimum utilisation of capacity. Ensure all transit and destination requirements are adhered to for special cargo including AVI / HUM / PER / VAL etc.
5. Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulations and company policies.Ensure timely and accurate submission of UWS to Load Control for outbound flights.
6. Verify shipment charges according to the appropriate product tariff, contract and adhoc rates to ensure revenue integrity.
7. Update flight handling reports including identification and monitoring of irregularities and discrepancies.Dispatch post flight information to the correct departments in a timely manner.
8. Process cargo reservations received by phone, email and direct FFR in a prompt and accurate manner for both air export and road feeder services.Resolve customer complaints where necessary.
9. Complete administrative duties as directed by the Cargo Supervisor/Officer, including ULD control, data entry, statistics and reports.ULD acquitals using LIC and transfer of units in Nomad.
10. Provide support as instructed to minimise the impact of changes resulting from scheduled disruptions, changes to booked passenger loads, aircraft upgrade sand downgrades and cargo offloads