Role purpose:
Ensures customer satisfaction through owning the delivery process of their requirements. Owns the requirements gathering processes and ensures that such requirements are well integrated within technology plans. Manages all the projects’ related activities (proposal formulation, benefit case formulation, requirements gathering, technical assessment, planning, reporting … etc.) towards the successful delivery of customer requirements, timely reporting and addressing risks as they arise. Acts as the technology partner to the customer and technical SPOC on matters related to timelines and scope of projects’ delivery. Acts as the team technical lead, responsible for all the opportunities and projects handled by other team members can own more than one project and/or opportunity at the same time where projects / opportunities owned can range from small to large to mega size
Key accountabilities and decision ownership:
• Liaise with different business domains to capture their business requirements and ensure that they are well prepared for smooth processing by subsequent technology teams.
• Analysing clients' existing systems
• Translating client requirements into highly specified project briefs.
• Identifying options for potential solutions and assessing them for both technical and business suitability.
• Drawing up specific proposals for modified or replacement systems.
• Producing project feasibility reports.
• Consolidate & manage scope documents, High Level and detailed Requirements.
• Document different user stories and scenarios on diagrams, wireframes, and flowcharts.
• Conduct workshops with all stakeholders to analyse & validate the requirements to ensure a wide approval of requirement specifications and resulting use cases
• Align with peers to ensure there is no redundancy or inconsistency in requirements.
• Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction.
• Define user-interface for the system, focusing on the needs and goals of the users.
• Train clients on use of delivered work, investigate and answer clients’ questions.
• Explain the technology, design rationale, and function strategy as it directly relates accomplishing goals set out in proposed solutions (where applicable).
• Continuous research and awareness of the latest technologies and industry developments, and best user experience available from current products/solutions in the market.
• Acting as the delivery SPOC with the customer on all the new developments requirements.
• Work on impact analysis with Project manager for different changes and enhancements requested by/for the customer for running projects.
• Ensures the timely response for these enquiries in a manner that doesn’t jeopardize business efficiency with the least disturbance to technology teams.
Core competencies, knowledge and experience:
• Bachelor's degree in computer science, Software/Systems/Telecom Engineering or equivalent
• 8+ years of professional experience in IT domain, with at least 2 year in technical expertise.
• 3+ experience as business analyst or any similar role that involves requirements elicitation, analysis, creating process flow-diagrams & documentation.
• 2+ years of experience in software development and architecture.
• 2+ experience in proposals writing, Customer relation management
• IT Cross-functional background, have a working experience in more than one IT area/discipline.
• Ability to work in a complex ecosystem and manage priorities accordingly.
Must have technical / professional qualifications:
Essential
• Expert in understanding of business applications, IT solution delivery, and development technologies.
• Strong analytical and product/ project management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Ability to understand the business from operational, financial, and technical viewpoints
• Advanced communication, Presentation and documentation skills [Proposal Writing, High level and detailed requirements documents writing, Presentations, training materials]
• Ability to work successfully and productively in a team environment or independently
• Information Technology experience to work cohesively with technical teams.
• Strong Experience working with Agile Framework.
Desired
• High Analysis skills (CBAP is a plus)
• Prince 2 practitioner is a plus
• Telecom experience is a plus
• Team player, strong influence and relationship management skills.
• Strong leadership skills.
• Excellent Customer relationship management skills with ability to interact at Director Level.
• Deep expertise in leading teams and setting priorities to ensure project delivery as product owner
• Excellent communications and Presentation skills for both technical and non-technical audience
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